Terms of service
Overview
This website is operated by Portronics Digital Pvt. Ltd (hereafter ‘Portronics’). Throughout the site, the terms “we”, “us” and “our” refers to Portronics. Portronics offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.
By visiting our site and/ or purchasing something from us, you engage in our ‘Service’ and agree to be bound by the following terms and conditions (‘Terms of Service’, ‘Terms’), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
1. General Terms of Service & Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these
Terms.
2. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
3. Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our
site.
4. Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
5. Products or Services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be
corrected.
6. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Return and Refund Policy.
7. Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ‘as is’ and ‘as available’ without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
8. Third-party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
9. User Comments, Feedback and other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy,
personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. For more details, please review our Privacy Policy.
11. Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
12. Prohibited Uses
In addition to other prohibitions as set forthin the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion,
ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the
functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Portronics, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of
data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
14. Indemnification
You agree to indemnify, defend and hold harmless Portronics and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
15. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
16. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
17. Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
18. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
19. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
20. Contact Information
Questions about the Terms of Service should be sent to us at help@portronics.com.
Warranty Policy
Portronics Warranty Policy aims to provide customers the clarity about support-related queries they may have about our products so that they feel confident in owning, using, and getting the necessary support for their Portronics products during the warranty period.
Repair or replacement will be carried out through the Company’s Service Centers. The Warranty is applicable if said product is in the warranty period AND only if the following conditions are met.
This warranty applies only to Products purchased within the territory of India (‘Territory’’).
This warranty is confined to the first purchaser of the product only.
The product is a genuine Portronics Product with a supporting invoice/bill, which the customer has to share with Portronics at the time of the request.
The product is used according to instructions in the instruction manual and is not physically damaged. Such products will not be covered under warranty but can be evaluated for paid repairs/replacements. The product should be physically taken to our service center.
Non-authorised person makes NO repair attempt before bringing the product to Portronics.
Defects are NOT caused by improper use, as determined by the company personnel.
NO modification or alteration of any nature is made in the circuitry, software, or body of the product.
Defects due to causes beyond control like lightning, abnormal voltage, Acts of God, or while in transit to a service center or purchaser’s residence.
The product will be deemed out of warranty if a customer uses the product with non-standard accessories like adaptors and cables, which are not as per ratings mentioned in the specs of the product or in a case where Portronics provides the accessories with the product and yet the customer chooses to use other sub-standard or different specifications accessories.
All expenses & risks incurred in shipping the unit to the company’s service center/authorised service center will be borne by the customer.
Failure to ship the damaged parts / Product back to us may result in you being charged for the replacement part or Product at invoice price or MRP, whichever is applicable.
In case of transportation/courier-related damages arising NOT because of Portronics, when the product is sent to the Portronics service center, we would treat it as ‘out of warranty’ because of
physical damage and will do repairs on a paid basis.
Portronics will pay for return courier charges only & owns responsibility for any damages/loss during transit.
After repairs/replacement, the warranty will remain only for the unexpired period of the warranty. No extension of the warranty period will be done.
Portronics will retain any replaced part/s or component/s.
The company’s obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price.
In case the product is not repairable, Portronics may provide an equivalent product, with minor difference, or may give a credit note of the invoice value of the Product. Here the customer has to deposit all the accessories of the product. If not, then reasonable charges would be deducted for the same.
Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased. Product equivalence will be determined solely by Portronics.
The warranty is issued in New Delhi, and Courts in New Delhi shall have exclusive jurisdiction over matters covered or flowing from this warranty.
IMPORTANT NOTE – Customer must open a trouble ticket/case with Portronics to get support service on any product in warranty or out-of-warranty. Customers can visit support Center to avail of the service.
Replacement Policy
To maintain our services’ feasibility, we allow a product’s replacement only under the following circumstances.
The customer can replace the product unit received, within 7 days from delivery and get a replacement unit delivered to the customer.
Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.
Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
In case of receipt of damaged or defective items, please report the same to our website support team. The request will, however, be entertained once a Portronics team member has checked and determined the same at their end. This is typically reported back to the customer within 24 hours of receipt of the products by Portronics.
In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. After looking into your complaint, the website support team will make an appropriate decision.
A product will not be replaced under the following circumstances.
The customer is unhappy with the defect-free product’s look/sound quality.
Physical damage is not notified within 24 hours of receiving the product.
An electrical surge or any damage caused by the user.
In replacement of the defective goods, the company cannot give any different goods, as the same would not be in alignment with the warranty conditions. It may be considered as a different supply by the department.
However, in replacement of the defective goods, the company can give similar/identical goods (e.g. Updated version of any goods sold previously). In such a case the company need to capture this as a term of the warranty agreement/document that in the cases where the goods as such required to be replaced during the warranty period and the same goods are not available in the stock of the company, then the company can provide similar/identical goods in replacement.
Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.
Cancellation Policy
We believe in helping our customers as far as possible, and therefore have a liberal cancellation policy. However, under this policy –
Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
Return & Refund Policy
All products sold by www.portronics.com are properly checked and tested by the quality control team and guaranteed to be genuine and in new condition.
All products are protected under 7 Days product repair/replacement (no refund in any condition) policy in case the product has a manufacturing defect only and if it is in unused conditions in the original boxes and with all paperwork (this includes warranties), parts and accessories.
‘New and unused’ means that there are no scratches, marks, or blemishes on the item and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
In case of any query related to our policies, please contact Customer Service at 9555 245245 between 10 am- 6 pm from Mon-Sat or email us at help@portronics.com.
IMPORTANT INFORMATION:
Don’t forget to create an unboxing video while opening the package. It will help us ensure the smooth processing of any complaints and establish a fair settlement.
Copyright Policy
1. OWNERSHIP: The copyright of the website ‘www.portronics.com’ is owned by Portronics. Unauthorized use or distribution of any material from this site without permission is strictly prohibited.
2. OWNERSHIP OF CONTENT: All content on the aforementioned website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, or any other part / product thereof is the property of Portronics unless otherwise stated.
3. COPYRIGHT PROTECTION: The content of this website is protected under the Copyright laws of India and any other applicable international conventions. Any unauthorized use, reproduction, or distribution of the content from the aforementioned website including but not limited to related links / data compilations / digital downloads etc. without prior written permission from Portronics is strictly prohibited.
4. PERMISSIONS:
You may view, download, and print pages or other content from the website for your personal, non commercial use only.
You may share links to the website and its content through social media or other channels, provided that Portronics is credited as the source of the content.
For any other use of the content, including but not limited to commercial use, distribution, modification, or reproduction, prior written permission from Portronics must be obtained.
5. USER-GENERATED CONTENT: Portronics does not claim ownership of any such content as (including but not limited to) comments, reviews, submissions, etc. by users on its website or on any other social media platform pertaining to the Company or its products / services, links of which may or may not be available through our website. However, by posting or submitting content pertaining to Portronics on its website, or on any other social media platform you grant Portronics a non exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.
6. CHANGES TO THE COPYRIGHT POLICY: Portronics reserves the right to modify or amend its copyright policy at any time. Any changes to the policy will be posted on this page as and when updated.
7. CONTACT US: If
you have any questions / queries about this Copyright Policy, please contact us at help@portronics.com.
Privacy Policy
1. INFORMATION WE COLLECT:
We may collect the following types of personal information when you visit or make a purchase from our website:
Contact Information: Name, email address, mailing address, phone number.
Payment Information: Credit card details, billing address.
Account Information: Username, password.
2. HOW WE USE YOUR INFORMATION: We use the collected information for the following purposes:
To process and fulfill orders, including payment processing and shipping.
To communicate with you regarding your orders, customer service inquiries, and promotional offers.
To personalize your experience and improve our website based on your preferences and feedback.
To prevent fraudulent transactions and ensure the security of our website.
To comply with legal obligations.
3. INFORMATION SHARING: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:
Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.
Legal Compliance: We may disclose your information when required by law or to protect our rights, property, or safety.
4. YOUR CHOICES AND RIGHTS:
Opt-Out: You may opt-out of receiving promotional emails from us by following the instructions in those emails.
Access: You can access and update your personal information by logging into your account on our website.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
5. SECURITY: We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or destruction.
6. CHANGES TO THIS PRIVACY POLICY: We reserve the right to update or change our privacy policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
7. CONTACT US: If you have any questions / queries about this Privacy Policy, please contact us at help@portronics.com.
OUT OF WARRANTY PRODUCTS
Products that are out of warranty, but reflect a technical issue can, at the choice of the user, be serviced by the company subject to the user incurring the requisite amount of charges for the said repair work. Prior approval of the said incurred cost shall be taken from the user and repairs be carried out only in case the charges are agreed upon. The company however takes no guarantee as to the functioning of the repaired product.
SHIPPING INFORMATION
When will your order arrive?
We work towards ensuring that each item in your order is shipped within 24 working hours from the date of the order. However, it may sometimes take up to 3 or more working days due to festivals, a sale, or when there are other mitigating circumstances. During such an event, do not be alarmed. Your order should reach you in 5 to 7 business days.
TRACKING YOUR ORDER
A shipping confirmation along with your tracking ID will be sent to you once the product has been dispatched. Please use this ID to track the status of your order.
Track your order
Visit the above link and input your order ID to get the approximate delivery time and current shipping status of your order.
DELAYED DELIVERY
If your order is not delivered within the specified timeframe (10 days from date of placing the order), you have the option to cancel it. If you choose to cancel, you will receive a full refund within the next 14 days. Please note that Portronics is not liable for delays in the refund processing due to bank procedures, national holidays or other unforeseen circumstances / events. If the order is canceled before shipment, the refund for the same will be processed within the next 7 to 10 business days.
B2B GST Policy
Kindly note that Portronics does not offer or extend the GST Policy to B2C customers.
This policy is exclusively applicable to B2B customers (corporate/bulk orders only). In case you are purchasing as a B2C customer, please note that the GST invoices cannot be provided for your transactions / purchases. Kindly take this into consideration while making your purchase. Portronics will not be held liable for any misunderstanding/misinterpretation or misrepresentation in this regard.
FEEDBACK AND SUBMISSIONS POLICY
At Portronics, we foster a culture of continuous improvement and open communication. Feedback plays a crucial role in achieving our goals of organizational growth and collective success. We welcome you to drop your valuable feedback regarding our products / process / services at help@portronics.com.
This website is operated by Portronics Digital Pvt. Ltd (hereafter ‘Portronics’). Throughout the site, the terms “we”, “us” and “our” refers to Portronics. Portronics offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.
By visiting our site and/ or purchasing something from us, you engage in our ‘Service’ and agree to be bound by the following terms and conditions (‘Terms of Service’, ‘Terms’), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
1. General Terms of Service & Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these
Terms.
2. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
3. Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our
site.
4. Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
5. Products or Services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be
corrected.
6. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Return and Refund Policy.
7. Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ‘as is’ and ‘as available’ without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
8. Third-party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
9. User Comments, Feedback and other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy,
personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. For more details, please review our Privacy Policy.
11. Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
12. Prohibited Uses
In addition to other prohibitions as set forthin the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion,
ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the
functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Portronics, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of
data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
14. Indemnification
You agree to indemnify, defend and hold harmless Portronics and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
15. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
16. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
17. Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
18. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
19. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
20. Contact Information
Questions about the Terms of Service should be sent to us at help@portronics.com.
Portronics Warranty Policy aims to provide customers the clarity about support-related queries they may have about our products so that they feel confident in owning, using, and getting the necessary support for their Portronics products during the warranty period.
Repair or replacement will be carried out through the Company’s Service Centers. The Warranty is applicable if said product is in the warranty period AND only if the following conditions are met.
This warranty applies only to Products purchased within the territory of India (‘Territory’’).
This warranty is confined to the first purchaser of the product only.
The product is a genuine Portronics Product with a supporting invoice/bill, which the customer has to share with Portronics at the time of the request.
The product is used according to instructions in the instruction manual and is not physically damaged. Such products will not be covered under warranty but can be evaluated for paid repairs/replacements. The product should be physically taken to our service center.
Non-authorised person makes NO repair attempt before bringing the product to Portronics.
Defects are NOT caused by improper use, as determined by the company personnel.
NO modification or alteration of any nature is made in the circuitry, software, or body of the product.
Defects due to causes beyond control like lightning, abnormal voltage, Acts of God, or while in transit to a service center or purchaser’s residence.
The product will be deemed out of warranty if a customer uses the product with non-standard accessories like adaptors and cables, which are not as per ratings mentioned in the specs of the product or in a case where Portronics provides the accessories with the product and yet the customer chooses to use other sub-standard or different specifications accessories.
All expenses & risks incurred in shipping the unit to the company’s service center/authorised service center will be borne by the customer.
Failure to ship the damaged parts / Product back to us may result in you being charged for the replacement part or Product at invoice price or MRP, whichever is applicable.
In case of transportation/courier-related damages arising NOT because of Portronics, when the product is sent to the Portronics service center, we would treat it as ‘out of warranty’ because of
physical damage and will do repairs on a paid basis.
Portronics will pay for return courier charges only & owns responsibility for any damages/loss during transit.
After repairs/replacement, the warranty will remain only for the unexpired period of the warranty. No extension of the warranty period will be done.
Portronics will retain any replaced part/s or component/s.
The company’s obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price.
In case the product is not repairable, Portronics may provide an equivalent product, with minor difference, or may give a credit note of the invoice value of the Product. Here the customer has to deposit all the accessories of the product. If not, then reasonable charges would be deducted for the same.
Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased. Product equivalence will be determined solely by Portronics.
The warranty is issued in New Delhi, and Courts in New Delhi shall have exclusive jurisdiction over matters covered or flowing from this warranty.
IMPORTANT NOTE – Customer must open a trouble ticket/case with Portronics to get support service on any product in warranty or out-of-warranty. Customers can visit support Center to avail of the service.
To maintain our services’ feasibility, we allow a product’s replacement only under the following circumstances.
The customer can replace the product unit received, within 7 days from delivery and get a replacement unit delivered to the customer.
Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.
Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
In case of receipt of damaged or defective items, please report the same to our website support team. The request will, however, be entertained once a Portronics team member has checked and determined the same at their end. This is typically reported back to the customer within 24 hours of receipt of the products by Portronics.
In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. After looking into your complaint, the website support team will make an appropriate decision.
A product will not be replaced under the following circumstances.
The customer is unhappy with the defect-free product’s look/sound quality.
Physical damage is not notified within 24 hours of receiving the product.
An electrical surge or any damage caused by the user.
In replacement of the defective goods, the company cannot give any different goods, as the same would not be in alignment with the warranty conditions. It may be considered as a different supply by the department.
However, in replacement of the defective goods, the company can give similar/identical goods (e.g. Updated version of any goods sold previously). In such a case the company need to capture this as a term of the warranty agreement/document that in the cases where the goods as such required to be replaced during the warranty period and the same goods are not available in the stock of the company, then the company can provide similar/identical goods in replacement.
Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.
We believe in helping our customers as far as possible, and therefore have a liberal cancellation policy. However, under this policy –
Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
All products sold by www.portronics.com are properly checked and tested by the quality control team and guaranteed to be genuine and in new condition.
All products are protected under 7 Days product repair/replacement (no refund in any condition) policy in case the product has a manufacturing defect only and if it is in unused conditions in the original boxes and with all paperwork (this includes warranties), parts and accessories.
‘New and unused’ means that there are no scratches, marks, or blemishes on the item and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
In case of any query related to our policies, please contact Customer Service at 9555 245245 between 10 am- 6 pm from Mon-Sat or email us at help@portronics.com.
IMPORTANT INFORMATION:
Don’t forget to create an unboxing video while opening the package. It will help us ensure the smooth processing of any complaints and establish a fair settlement.
1. OWNERSHIP: The copyright of the website ‘www.portronics.com’ is owned by Portronics. Unauthorized use or distribution of any material from this site without permission is strictly prohibited.
2. OWNERSHIP OF CONTENT: All content on the aforementioned website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, or any other part / product thereof is the property of Portronics unless otherwise stated.
3. COPYRIGHT PROTECTION: The content of this website is protected under the Copyright laws of India and any other applicable international conventions. Any unauthorized use, reproduction, or distribution of the content from the aforementioned website including but not limited to related links / data compilations / digital downloads etc. without prior written permission from Portronics is strictly prohibited.
4. PERMISSIONS:
You may view, download, and print pages or other content from the website for your personal, non commercial use only.
You may share links to the website and its content through social media or other channels, provided that Portronics is credited as the source of the content.
For any other use of the content, including but not limited to commercial use, distribution, modification, or reproduction, prior written permission from Portronics must be obtained.
5. USER-GENERATED CONTENT: Portronics does not claim ownership of any such content as (including but not limited to) comments, reviews, submissions, etc. by users on its website or on any other social media platform pertaining to the Company or its products / services, links of which may or may not be available through our website. However, by posting or submitting content pertaining to Portronics on its website, or on any other social media platform you grant Portronics a non exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.
6. CHANGES TO THE COPYRIGHT POLICY: Portronics reserves the right to modify or amend its copyright policy at any time. Any changes to the policy will be posted on this page as and when updated.
7. CONTACT US: If
you have any questions / queries about this Copyright Policy, please contact us at help@portronics.com.
1. INFORMATION WE COLLECT:
We may collect the following types of personal information when you visit or make a purchase from our website:
Contact Information: Name, email address, mailing address, phone number.
Payment Information: Credit card details, billing address.
Account Information: Username, password.
2. HOW WE USE YOUR INFORMATION: We use the collected information for the following purposes:
To process and fulfill orders, including payment processing and shipping.
To communicate with you regarding your orders, customer service inquiries, and promotional offers.
To personalize your experience and improve our website based on your preferences and feedback.
To prevent fraudulent transactions and ensure the security of our website.
To comply with legal obligations.
3. INFORMATION SHARING: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:
Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.
Legal Compliance: We may disclose your information when required by law or to protect our rights, property, or safety.
4. YOUR CHOICES AND RIGHTS:
Opt-Out: You may opt-out of receiving promotional emails from us by following the instructions in those emails.
Access: You can access and update your personal information by logging into your account on our website.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
5. SECURITY: We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or destruction.
6. CHANGES TO THIS PRIVACY POLICY: We reserve the right to update or change our privacy policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
7. CONTACT US: If you have any questions / queries about this Privacy Policy, please contact us at help@portronics.com.
Products that are out of warranty, but reflect a technical issue can, at the choice of the user, be serviced by the company subject to the user incurring the requisite amount of charges for the said repair work. Prior approval of the said incurred cost shall be taken from the user and repairs be carried out only in case the charges are agreed upon. The company however takes no guarantee as to the functioning of the repaired product.
When will your order arrive?
We work towards ensuring that each item in your order is shipped within 24 working hours from the date of the order. However, it may sometimes take up to 3 or more working days due to festivals, a sale, or when there are other mitigating circumstances. During such an event, do not be alarmed. Your order should reach you in 5 to 7 business days.
A shipping confirmation along with your tracking ID will be sent to you once the product has been dispatched. Please use this ID to track the status of your order.
Track your order
Visit the above link and input your order ID to get the approximate delivery time and current shipping status of your order.
If your order is not delivered within the specified timeframe (10 days from date of placing the order), you have the option to cancel it. If you choose to cancel, you will receive a full refund within the next 14 days. Please note that Portronics is not liable for delays in the refund processing due to bank procedures, national holidays or other unforeseen circumstances / events. If the order is canceled before shipment, the refund for the same will be processed within the next 7 to 10 business days.
Kindly note that Portronics does not offer or extend the GST Policy to B2C customers.
This policy is exclusively applicable to B2B customers (corporate/bulk orders only). In case you are purchasing as a B2C customer, please note that the GST invoices cannot be provided for your transactions / purchases. Kindly take this into consideration while making your purchase. Portronics will not be held liable for any misunderstanding/misinterpretation or misrepresentation in this regard.
At Portronics, we foster a culture of continuous improvement and open communication. Feedback plays a crucial role in achieving our goals of organizational growth and collective success. We welcome you to drop your valuable feedback regarding our products / process / services at help@portronics.com.
